AI receptionist with a knowledge base
Scheduling Studio helps businesses create an AI receptionist that can answer from approved business information instead of generic scripts. Use your website, documents, FAQs, policies, and service details to guide customer calls.
Business Knowledge
Ground answers in your content
Website ingestion
Use public URLs to collect service pages, pricing notes, FAQs, contact details, policies, and other customer-facing information.
Document ingestion
Add business documents such as PDFs, Word documents, PowerPoints, markdown, or pasted text to expand the knowledge base.
No unsupported guessing
When the answer is not available, the AI receptionist can say it does not know and route the customer to a fallback.
Trust starts with controlled knowledge
Businesses worry that an AI receptionist might sound robotic or say the wrong thing. A knowledge base gives the agent approved information and fallback rules for the moments it should not answer.
Approved answers
Guide customer conversations with service descriptions, policies, hours, pricing notes, and business-specific information.
Fallback routing
Forward to a real person when the customer needs judgment, urgent support, or an answer outside the knowledge base.
Transcripts and review
Use call records and transcripts to understand customer questions and improve the knowledge base over time.
Knowledge-base receptionist questions
Answers for businesses evaluating RAG-backed AI phone agents.
What is an AI receptionist with a knowledge base?
It is an AI phone agent that answers customer questions using approved business information such as website content, documents, FAQs, service descriptions, and policies.
Why does a knowledge base matter for AI phone calls?
A knowledge base reduces unsupported answers by grounding the AI receptionist in business-specific information and fallback rules.
Can Scheduling Studio use business documents?
Yes. Scheduling Studio can use text from business documents such as PDFs, Word documents, PowerPoints, markdown, and pasted content to build a knowledge base.
Can the AI receptionist transfer calls?
Yes. Businesses can configure forwarding rules so calls can go to a real person when needed.
Build a receptionist that knows your business
Use Scheduling Studio to connect customer calls with your business knowledge, scheduling rules, and human handoff process.
Try Scheduling Studio