Features built for appointment-based businesses

Booking pages

Public scheduling links, custom questions, durations, buffers, and confirmations.

Calendar conflict checks

Use connected calendars to block unavailable times and reduce double-booking.

Reminders and follow-up

Keep customers informed before and after appointments.

Free scheduling tier

Start with core booking features before upgrading into advanced AI workflows.

Voice booking

Answer customer calls and help book appointments by phone.

Voice personas

Choose natural AI voices and tune the receptionist persona for the business.

Human handoff

Forward callers to a real person when the workflow requires judgment.

After-hours coverage

Let the AI answer during off hours, busy times, or manual coverage windows.

Knowledge base

Store services, policies, FAQs, hours, location notes, and approved answers.

Website and document ingestion

Build knowledge from public URLs, PDFs, Word files, PowerPoints, markdown, and pasted text.

Sandbox testing

Test answers before customers hear them, then tune the information.

No unsupported answers

When the answer is missing, the AI can say it does not know and route to a safer next step.

Provider-specific booking

Customers can choose a preferred stylist, therapist, technician, barber, trainer, or consultant.

First available provider

Let customers book whoever is qualified and available soonest.

Service assignments

Map each service to eligible providers, lengths, prices, and recommendation notes.

Provider invites

Invite team members to create or connect accounts under the business.

AI outbound calls

Run product-aware outreach using approved business knowledge.

Sales playbooks

Choose consultative, insight-led, or fit-check approaches for campaigns.

Outcome workflows

Book interested prospects, transfer hot leads, create follow-ups, retry voicemail, or close leads.

Campaign controls

Create, edit, pause, and delete outbound sales campaigns.

VIP caller routing

Bypass AI for predefined callers and forward them directly to a person.

Live-person requests

Transfer callers when they ask for a human or hit a sensitive workflow.

Time-based forwarding

Use AI during off hours or busy windows and route calls during staffed hours.

Manual toggles

Turn coverage rules on or off when the business is in the field, in a session, or short staffed.

Forwarded call recording

Record forwarded calls when enabled by the business settings.

Transcription

Turn calls and meetings into searchable text.

Summaries and action items

Create follow-up tasks and send useful notes to the host contact.

Customer context

Keep caller information and previous conversations available for future interactions.

Travel-aware scheduling

Account for time to the next job, drive time, and realistic arrival windows.

Parking and buffer rules

Add practical time padding so jobs do not stack unrealistically.

Human-approved rescheduling

Prepare reschedule options when a prior job runs long, with human approval before sensitive changes.

On-site call handling

Let AI answer customers while the provider is driving, working, or meeting another customer.

The Guardian

Protect focus time, reduce overload, and preserve recovery windows.

The Negotiator

Help with reminders, rescheduling, conflicts, and double-booking scenarios.

The Scout

Prepare meeting dossiers using public information and authorized context.

Melody Voice Agent

Answer calls, use business knowledge, support booking, and route callers.